Terms of Service

These Terms govern your use of https://regalovenue.com and any event registration, pool reservation, or payment you make with Regalo Venue (“Regalo Venue”, “we”, “us”). By making a booking you agree to these Terms.

Bookings and tickets

When you register for an event, we create a booking against the available capacity. Paid events require completed payment before your booking is confirmed and tickets are issued. Tickets are delivered electronically (by WhatsApp and/or email and as a downloadable QR ticket) — there is no physical shipment.

Pricing and payment

Prices are shown on each event page in ILS and include any applicable taxes unless stated otherwise. Payment is processed securely by Lahza. Your booking is confirmed once payment is verified; if payment is not completed within the checkout window, your reserved spot is released.

Capacity and availability

Bookings are subject to availability. Where an event is full, no further registrations can be accepted. We may close registration for an event at our discretion.

Changes and cancellations

We may need to change the date, time, or details of an event, or cancel it. If we cancel an event, you are entitled to a refund as described in our Refunds & Cancellation Policy. Your own cancellation and refund rights are also set out there.

Entry and conduct

A valid ticket (QR code) is required for entry, and each ticket admits one guest. We may refuse entry for safety reasons or for failure to follow venue rules and staff instructions.

Liability

To the extent permitted by law, our liability in connection with a booking is limited to the amount you paid for that booking.

Governing law

These Terms are governed by the laws of Palestine, and any disputes will be subject to the courts of Ramallah.

Contact us

Regalo Venue
Regalo Venue, Ramallah, Palestine
Email: Info@regalo.ps
Phone: +970 59 220 0700